Windows OSes usually apply a generic driver that allows computers to recognize printers and make use of their basic functions.

Double-click the packaged file in the folder. Double-click the downloaded file and mount it on the Disk Image.Ĥ. For the location where the file is saved, check the computer settings.Ģ. Procedures for the download and installationġ. Solution: Re-establish the network connection. OS v10.12, 10.13: When a printer is used in a network connection, after switching users, as the scanner does not appear on ImageCapture, scanning may not be performed. The printer behaves in the same manner as AAP scan. OS v10.12, 10.13: When a printer is used in a network connection, ICA driver cannot be used. OS v10.12, 10.13: When an error occurs while scanning from ImageCapture, the Scan button is grayed out and cannot be pushed. OS v10.12, 10.13: (USB)Due to a change in the OS specifications, scanning from the product (by using the SCAN button) is not available. OS v10.11: (USB)Launch IJ Scan Utility in advance before scanning from the product (Push-scan). Please reconnect the computer with the printer, and scanning can be performed. OS v10.11, 10.12, 10.13: Scanning cannot be performed in the other user environment by switching users. If using the ICA driver,please do not scan with this settings. OS v10.11, 10.12, 10.13: When scanning is executed with the setting of 25dpi/grayscale/Descreen on, the connection with the device is terminated.

Reboot your computer, and then to try scanning.- macOS High Sierra (10.13) has been added as a supported OS. You will only have to do this once to allow the driver permission to run. If you see the following message click Open again.

Right click (or CTRL + click) the Scanner Driver file that you dragged into the Devices folder and choose Open.

If you are on 10.11 El Capitan, follow the steps below:.

If you are 10.10 or earlier, you can open Neat and connect your scanner and you should now be able to start scanning.

It should look similar to the image below:

Unzip the driver file you downloaded in step three and drag it into this folder.

Copy and paste the following path in the Go To Folder window to open the directory: /Library/Image Capture/Devices.

Open the Go menu and select the Go To Folder option.

The Finder has the blue smiling face icon.

S elect the Finder icon from your Dock.

Click the link for your scanner model number in the list below to download the driver: NC-1000, ND-1000, or NM-1000 (the same driver file is used for all three models).

Unplug your scanner and close Neat on your computer.

Find your scanner model number by looking on the underside (bottom) of the scanner.

Neat Scanner Drivers may work for older OS versions but agent support is not provided on older OS versions. Please Note: Neat supports MacOS Mojave 10.14 as well as two (2) major releases back - High Sierra 10.13 and Sierra 10.12.

Hp scanning software for mac 10.13